Effective Date: March 31, 2026

 

1) Overview

We want you to feel confident when you order from Celestial Plaza. This policy explains what’s eligible for return or replacement, what isn’t, and how to start a claim quickly and smoothly.

 

2) What’s Eligible to Return

• Non‑custom physical items (Celestium Boutique and similar): Return within 30 days of delivery if unused, in original condition, and with all packaging/tags.

• Apparel & accessories (Futuristic Fashion): Return within 30 days of delivery if unworn, unwashed, unaltered, and with original tags/packaging. Please try items on carefully.

 

3) What’s Not Returnable

- Made‑to‑order/print‑on‑demand items (most apparel, mugs, posters, etc.) except for defects, damage, or misprints

• Digital products, memberships, subscriptions, one‑time page access, AI sessions/readings, and downloadable content

• Gift cards and final‑sale items

• Opened personal‑use items that cannot be resold for health/hygiene reasons (if applicable)

 

4) Defective, Damaged, or Misprinted Items (We Cover It)

If your item arrives defective, damaged, or misprinted, we will replace it or refund you.

• Report within 14 days of delivery

• Include your order number, a brief description, and clear photos of the issue and packaging

• We’ll confirm and provide a replacement or refund at our expense

 

5) Exchanges

• For boutique inventory items: If you need a different size/color and stock is available, request an exchange within 30 days. You cover return shipping unless the error is ours.

• For print‑on‑demand items: Exchanges for size/color aren’t supported (these are made to order). If the item is defective/misprinted, we’ll replace it at our expense.

 

6) How to Start a Return or Claim

• Email: [support@celestialplaza.com] with the subject “Return Request” or “Damaged/Defective” Include: order number, item(s), reason, and photos (if defective/damaged)

• Wait for instructions: We’ll reply with approval and next steps (RMA and shipping details). Unauthorized returns may be refused.

• Ship back (if required): Use a trackable method. Unless the return is for our error/defect, return shipping costs are your responsibility. Keep your receipt/tracking.

 

7) Refunds

• Method: Refunds go to the original payment method only

• Timing: 5–10 business days after we receive and inspect the return (bank processing times vary)

• Scope: Original shipping charges are non‑refundable unless the return is due to our error; return shipping is your responsibility unless we state otherwise

 

8) Shipping Issues (Lost/Delayed/Address Errors)

• Wrong address at checkout: If the carrier can’t deliver because of an address error, we can reship at your cost once the package is returned (if returnable).

• Lost in transit: If tracking stalls beyond 7 business days (domestic) or 14 business days (international), contact us. We’ll investigate and assist with a replacement when appropriate.

• Marked “delivered” but not received: Check with household members, neighbors, and your local carrier first. If still unresolved, contact us—outcomes depend on the carrier’s findings.

 

9) International Orders

• Duties/taxes: These are set by your country and are non‑refundable.

• Refused packages: If you refuse delivery, we will refund the item price (not shipping or duties) after it returns to our facility—if the carrier actually returns it and the item is still sellable. Some carriers dispose of refused packages; in those cases, we cannot refund.

 

10) Memberships, Subscriptions & Digital Access

• Subscriptions (Seeker, Awakened, Illuminated): Cancel anytime to stop future renewals. Access remains until the end of your current billing period.

• Refunds: Digital memberships and one‑time access are non‑refundable once the period or access begins, except for duplicate charges or clear billing errors (report within 14 days).

• AI sessions, readings, and digital content: All sales are final once delivered/accessible.

 

11) Gifts & Store Credit

• Gift returns: If the item was marked as a gift at purchase and shipped directly to the recipient, approved returns may be issued as store credit to the recipient, or refunded to the original buyer (per buyer’s preference).

• Proof of purchase is required (order number or receipt).

 

12) Condition Standards

We can’t accept returns that show wear, washing, alterations, odors, stains, pet hair, or missing packaging/tags (unless the issue is a defect). Items returned in non‑sellable condition will be sent back to you or partially credited at our discretion.

 

13) Policy Abuse & Fair Use

We reserve the right to refuse returns or limit service if we suspect abuse of the policy, fraud, or unusual/excessive return behavior.

 

14) How to Reach Us

Celestial Plaza Returns

Email: [support@celestialplaza.com]

Include your order number and photos (for damaged/defective claims)

 

15) Changes to This Policy

We may update this Return & Refund Policy from time to time. The Effective Date above reflects the latest version. Changes take effect upon posting.

 

Helpful Summary (non‑binding)

• 30 days for eligible boutique items and unworn apparel; POD items only if defective/misprinted

• Report defects within 14 days with photos—we’ll replace or refund

• Subscriptions and digital access are non‑refundable after the period starts (cancel anytime to stop renewal)

• You pay return shipping unless the issue is our error; original shipping is non‑refundable