Digital Products Policy

Effective Date: March 31, 2026

1) Scope and Definitions

“Digital Products” means non‑physical content or services delivered electronically, including memberships/subscriptions (Seeker, Awakened, Illuminated), one‑time page access, downloadable files (PDFs, guides, images, audio/video streams), AI oracle sessions (Celeste), and any gated online experiences.
This Policy governs purchase, delivery, access, refunds, and permitted use for all Digital Products on Celestial Plaza.

2) Delivery and Access

Delivery Method: Digital Products are delivered immediately after purchase via on‑screen confirmation, account access, email link, or member portal.
Access Window:
Subscriptions: Access continues through the paid term and ends at the next renewal if canceled.
One‑Time Pages/Experiences: Consumption occurs upon first open and is then considered delivered/used.
Downloadables/Streams: Available via your account or email link for a reasonable period; we may rotate links for security.
Technical Requirements: A modern browser, stable internet, and (for some files) a PDF reader or media player. You are responsible for meeting these requirements.

3) License and Permitted Use

Personal License: You receive a limited, non‑exclusive, non‑transferable license for personal, non‑commercial use.
Prohibited Uses: Redistribution, resale, sharing login credentials, posting behind your own paywall, automated scraping, or using our content to train AI/ML models without written permission.
Watermarks/DRM: We may apply watermarks, unique IDs, or access limits to protect our content and community.

4) Refunds and Cancellations (Digital)

General Rule: All Digital Product sales are final once delivered or accessed. This includes subscriptions once a new billing period begins, one‑time page access upon first open, AI oracle sessions when started, and digital downloads once links are provided.
Exceptions We Honor:
Duplicate charge or accidental multiple purchase (report within 14 days)
Proven technical failure on our side that prevents delivery or access and can’t be resolved within a reasonable time (typically 3 business days)
Misrepresentation (e.g., product listing error) verified by us
Grace Window (Unaccessed Only): If you purchased a downloadable or a one‑time page but did not access/download/open it, you may request a reversal within 24 hours. Approval is at our discretion and requires our verification.
Subscriptions:
Cancel anytime to stop future renewals; access continues through the end of the current paid term.
We do not prorate partially used periods unless required by law or a clear billing error occurred.
How to Request: Email [support@yourdomain.com] with order number, product name, and a brief description (and screenshots if applicable).

5) One‑Time Page/Experience Rules

Consumption on First Open: Pages marked “one‑time only” are considered delivered when first opened. Any revisit may redirect to upgrade or info pages.
Circumvention: Creating multiple accounts or sharing logins to bypass one‑time limits violates our Terms and may result in suspension without refund.

6) AI Oracle (Celeste) and Digital Guidance

Nature of Content: AI outputs are informational/spiritual in nature, not medical, legal, financial, or mental‑health advice.
No Outcome Guarantees: We do not guarantee particular results from AI sessions or any digital guidance.
Privacy Note: Do not enter highly sensitive information. We may process session data to deliver responses, improve quality, and ensure safety.

7) Access Management, Security, and Fair Use

Account Security: You are responsible for safeguarding your login. We may limit concurrent sessions or device counts to prevent abuse.
Suspensions: We may suspend or revoke digital access for policy violations, fraud, chargebacks, or security risks.
Restoration: If a suspension was in error, we’ll promptly restore access.

8) Pricing, Taxes, and Billing Errors

Pricing: Prices may change; the price shown at checkout applies to your order.
Taxes: Applicable taxes, VAT, or duties are added where required by law.
Billing Errors: Report suspected errors within 14 days. Verified overcharges will be corrected or refunded.

9) Chargebacks and Disputes

Please contact us first at [support@yourdomain.com]. Unauthorized chargebacks on delivered Digital Products may lead to account suspension to protect the platform.
We provide order logs, access timestamps, and delivery records in dispute resolution.

10) Updates, Availability, and Deprecations

Updates: We may improve, replace, or retire Digital Products. For subscriptions, we aim to provide equal or better value; material changes will be communicated.
Downtime: Temporary outages may occur due to maintenance, vendor issues, or events beyond our control. We work to restore service quickly but do not guarantee uninterrupted access.

11) Data Handling and Privacy

We process your information per our Privacy Policy (see site footer). For one‑time pages and AI sessions, we may log essential data (time accessed, session IDs) to enforce limits, ensure security, and improve services.

12) International Considerations

Currency conversions, VAT handling, and cross‑border taxes are governed by your location and our payment processor’s rules.
Some features may be unavailable in certain regions due to legal or vendor constraints.

13) Customer Support

14) Policy Changes

We may update this Digital Products Policy from time to time. The Effective Date above reflects the latest version. Continued use after updates constitutes acceptance of the revised policy.

Quick Summary (non‑binding)

Digital is delivered immediately; one‑time pages are consumed on first open.
All sales are final once delivered or accessed.
We refund duplicate charges and fix verified billing or delivery errors.
Subscriptions renew until canceled; no partial refunds after a period starts.
Personal license only—no reselling, sharing, or scraping.
AI guidance is informational/spiritual; you remain responsible for your choices.